When thinking of a managed IT service provider, the small to medium business comes right to mind. MSPs offer an amazing value to SMBs, providing robust IT support for a significantly reduced cost compared to having their own IT staff. As your business grows, operations typically demand permanent in-house IT staff for support and maintenance. Even with new in-house IT staff, is it time to divest from an MSP?
Growing an enterprise is the epitome of success, but with transition comes change, and change can always be uncertain. New IT directors and management find themselves spending hours documenting, learning about infrastructure and equipment, and more on-boarding task, leaving the day to day IT support to newer, less experienced personnel going through the same on-boarding process. This is where staff augmentation can help your business thrive.
For example, Company A has decided to create its own IT department after years with an MSP because of tremendous growth in their market. But their budget doesn’t allow for the 10 person staff actually needed to manage and support their infrastructure this year, they can only hire 5, including management. The additional new hires will have to wait until the next fiscal year. But in the meantime, they still need the support, so what can they do?
The MSP can work alongside in-house IT staff, typically taking tiered responsibilities away from the client, for a fraction of the cost of full-time employees. The MSP will handle front line help desk on basic issues, the most time consuming and routine, so that Company A’s IT team can focus on working efficiently with the burden of being of understaffed removed. Working this way, managed services providers become a force multiplier for the client’s dedicated IT team, allowing them to work as they need knowing that the organization’s employees are still having their IT needs supported, while staying within budget and resource constraints. The MSP becomes a strategic partner for the customer, supporting them through whatever situations may arise.
Are your IT needs outgrowing your current team’s bandwidth? Don’t let IT employees burn themselves out with overwork. Consider staff augmentation with SOS Technology Group, and partner with us at every stage of your business.