Typing Out Loud: Business Messaging Apps

Typing Out Loud: Business Messaging Apps

Written by Scott Hall on . Posted in Blog, IT News

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When the first human being had something worth saying, there’s a good chance that they didn’t say it very well. In the 21st century, quality communication still isn’t second nature to us. It’s a challenge for some organizations, maybe a bit simpler for others, but even that is dynamic. What works today may not work for a different team tomorrow. Or even the same team once personnel promote, or change roles. However, humans love to talk. So how do we do it better?

In the early days of the internet, AOL instant messenger gained huge traction, based solely how easily it brought people together to discuss anything and everything, from video games to history to music. One could type a quick message, rather informally, and receive a quick message back. The conversation continued almost in real time. It is neither time-consuming, nor complicated. This paradigm eventually that gives rise to SMS text messaging, and now anyone can choose from an array of images to convey everything from love to sarcasm, that much quicker.

How does this work in the modern business climate? As millennials occupy an increasing share of the workforce, so too does the number of people who still use phone calls as the primary method of communication. This can be reflected too in the quantity of emails sent every day: 205 billion, or more easily stated as 29 emails daily for every man, woman and child on Earth. Email has many advantages, but for quick, internal communication, those advantages don’t work. Email isn’t seen as immediate, often causing delays & bottlenecks in decision making when more and more of the workforce doesn’t occupy the same space.

Enter the team chat apps.

These apps encourage quick, brief messages to transmit messages on a total ‘opt-in’ basis. Even in a group chat, you can parse what you need and get back to another task, or contribute to the conversation as you see fit. If someone specifically needs an individual, there are ways to alert them through the app to get their attention. Also, messaging apps create an ongoing and persistent conversation among multiple contributors simultaneously, either based on need or topic.

Slack, Microsoft Teams, HipChat, and Google Hangouts have grown in popularity primarily for the need for instant communication that was missing in the workplace. And while each one has their advantages and disadvantages, they all provide a baseline of instant communication with varying features, depending on an organization’s operations. Software development teams tend to use Slack, or HipChat, because of their seamless integrations with other applications & tools that developers use often. If you already have Office 365, depending on your plan you already have Microsoft Teams available, and that is useful to almost any business for instant chat communication, from retail stores to supermarkets to doctor’s offices.

If you’d like to know more about which app is right for you and your business, talk to our expert engineers today.

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