Typing Out Loud: Business Messaging Apps

Typing Out Loud: Business Messaging Apps

Written by Scott Hall on . Posted in Blog, IT News


When the first human being had something worth saying, there’s a good chance that they didn’t say it very well. In the 21st century, quality communication still isn’t second nature to us. It’s a challenge for some organizations, maybe a bit simpler for others, but even that is dynamic. What works today may not work for a different team tomorrow. Or even the same team once personnel promote, or change roles. However, humans love to talk. So how do we do it better?

In the early days of the internet, AOL instant messenger gained huge traction, based solely how easily it brought people together to discuss anything and everything, from video games to history to music. One could type a quick message, rather informally, and receive a quick message back. The conversation continued almost in real time. It is neither time-consuming, nor complicated. This paradigm eventually that gives rise to SMS text messaging, and now anyone can choose from an array of images to convey everything from love to sarcasm, that much quicker.

How does this work in the modern business climate? As millennials occupy an increasing share of the workforce, so too does the number of people who still use phone calls as the primary method of communication. This can be reflected too in the quantity of emails sent every day: 205 billion, or more easily stated as 29 emails daily for every man, woman and child on Earth. Email has many advantages, but for quick, internal communication, those advantages don’t work. Email isn’t seen as immediate, often causing delays & bottlenecks in decision making when more and more of the workforce doesn’t occupy the same space.

Enter the team chat apps.

These apps encourage quick, brief messages to transmit messages on a total ‘opt-in’ basis. Even in a group chat, you can parse what you need and get back to another task, or contribute to the conversation as you see fit. If someone specifically needs an individual, there are ways to alert them through the app to get their attention. Also, messaging apps create an ongoing and persistent conversation among multiple contributors simultaneously, either based on need or topic.

Slack, Microsoft Teams, HipChat, and Google Hangouts have grown in popularity primarily for the need for instant communication that was missing in the workplace. And while each one has their advantages and disadvantages, they all provide a baseline of instant communication with varying features, depending on an organization’s operations. Software development teams tend to use Slack, or HipChat, because of their seamless integrations with other applications & tools that developers use often. If you already have Office 365, depending on your plan you already have Microsoft Teams available, and that is useful to almost any business for instant chat communication, from retail stores to supermarkets to doctor’s offices.

If you’d like to know more about which app is right for you and your business, talk to our expert engineers today.

Security in Layers: What does it Mean?

Written by Scott Hall on . Posted in Blog

Even the best security strategies and policies can leave gaps to be exploited by would-be attackers. The best way to overcome this is to integrate different security products, policies and operations together where each one can stop the holes left by the others. By layering security, with both technology and human response, your chances of surviving a security incident intact increase greatly.

Layered security describes the practice of combining multiple mitigating security controls to protect and defend physical locations, personnel or data.

Layered security involves multiple layers of defense that resist rapid penetration by an attacker but yield rather than exhaust themselves by using different methodologies and avoiding tactics that are too rigid. As the threat progresses, resources are consumed and forward movement is slowed until it is turned back or stopped in place.

By using the example of an active shooter in a facility using layered security, the benefits are easily seen.


A facility has a video management system, access control, gunshot detectors in all hallways, elevators, and gathering spaces, and on-site armed security. By using the built in integration points between these layers, events could occur as follows.

  1. Active shooter comes into the main entrance and begins firing. These gunshots are detected in less than a second by the indoor detection system.
  2. The detection system sends an alert to occupants, onsite security, and 911/Police/EMS through email, text, phone, digital radio band, or alarm panel with the shooter’s location, and time of shot detected.
  3. The gunshot detection system then orders the access control system to lock down all elevators and doors that lead to the area where the shooter is detected.
  4. The shooter’s movements are now blocked, and his ability to move through a facility is stopped. They have been confined to a single location, and that location is known to everyone in the facility and first responders.
  5. The gunshot detection system also calls the video management solution to train any PTZ cameras in the area of the shooter to alert and send all available video to on-site security and law enforcement, who will now be able to identify the shooter visually.

Previously, these systems, including security personnel, may not have been integrated, or non-existent. With each one performing a single function without any input from the others, it’s not operating at full efficiency. By putting these layers together from what were previously separate systems acting independently, we now greatly reduced the movement of an attacker, reduced the number of potential victims, and provided law enforcement with actionable intelligence throughout the incident.

With layered security, it’s important to find products that perform well in their class, but that also have open compatibility with other components of the entire security strategy as a whole. It must technologically be easy to adopt and use for humans, but must also communicate with the other layers as well digitally. SOS Technology Group can answer any integration questions you may have, and have a variety of options for your security strategy.

Why Data Archival is so Critical

Written by Scott Hall on . Posted in Blog, Data Archiving

data archiving

With the constantly shifting technological landscape, it can be hard to keep your business on the cutting edge.

If you are wondering what data archiving is, what it entails, and what it means for your business, SOS technology group can help you learn all of its ins and outs. With the constantly shifting technological landscape, it can be hard to keep your business on the cutting edge, and to be sure that you are using all of the computers, systems, gadgets, and technological options and advancements out there to your business’s best advantage. To learn more about data archiving, read on.

Computer Virus Warning Signs

Written by SOS Tech Group on . Posted in Blog

Computer Virus Warning Signs

Be on the lookout for these warning signs before it is too late!

A computer virus is an absolute nightmare. There is a multitude of viruses that could infect your computer. In order to protect your computer from being fried and losing precious files, precautionary measures like antivirus software always need to be in place. Unfortunately, however, viruses can still sometimes find ways to infiltrate your computer. It is in your best interest to know the warning signs ahead of time, so if you are one of the unlucky ones, you can get it resolved before it is too late. With that said, here are some warning signs you have a virus on your machine.

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