Common IT Pitfalls for SMBs

Common IT Pitfalls for SMBs

Written by Scott Hall on . Posted in IT News

Small business owners face a lot of pressure to keep overhead low and profits as high as possible to keep their businesses thriving. When it comes to IT, it’s hard to see where little mistakes can cost you more than you budget for, in both the long and short terms. Here’s just a few of the oversights we can help to correct.

 

Price Shopping for the Least Expensive Option

As a managed services provider, we work with many SMBs, and see the following situation very often. A small business owner needs to purchase new computers, multi-function devices, printers, etc. They also have a need for remote access, and want to streamline their IT solution to be as efficient as possible, and to give their employees as many resources as they need to get the job done. . So, the Small Business Owner does his due diligence and obtains multiple proposals. Company A promises to fix all his problems and charge him a nominal monthly fee for their ongoing support services. Company B suggests upgrading outdated hardware and installing new software to optimize his current investments. Company B’s initial overall investment is more expensive as is their monthly service plan. When only looking at short term budget requirements, Company A looks like a slam dunk.

However, when price is the only determining factor it’s really the small business owner who pays the ultimate price. Invest your IT budget in a reliable managed services provider, one who has the credentials to present all your options, and advise you on the best way moving forward.

 

Investing in Technology Only When it breaks

Waiting until hardware is completely broken is the worst time to replace it. An unknown quantity of down time and lost productivity means lost revenue and profits. While no one can predict the exact time hardware will fail, we can tell you that the more critical the device, the harder its loss will impact your business. We advise our clients not to wait to invest in equipment and software, and don’t wait for it to fail to consider your replacement options. Put a transition plan in place when reaching hardware end-of-life.

If you invest wisely now and optimize your systems correctly with a trusted partner, you’ll run into fewer problems later which ultimately means spending less in the long term.

 

Not Having a Comprehensive and Tested Backup and Recovery Solution

How will your business handle a lengthy power outage, due to a storm? How will it handle a ransomware attack? Or an organized breach and theft of data? Or even just accidental deletion? With the robust business continuity and backup solutions in the market today, there’s no excuse not to be covered. A small investment in these systems now can keep you not only protect, but actually operational, in the event of the worst-case scenario. No one beats the odds forever.

 

Cut-off from Your Business When You Are Out of the Office

Constant access is no longer a luxury, but a necessity for business of all sizes. Your employees, and clients need access to you and your data instantly regardless of location. Clients and prospective clients will no longer wait for you to get back into the office to address their questions or concerns; if you can’t supply what they need when they need it, they’ll move onto the next organization who can. In the current business climate, we’ve all come to expect instant attention to our own questions, and in turn we need to be able to give that expectation right back to our employees and customers.

 

Not Having a Second String QB

We find that SMBs try to manage their networks with limited staff. Pulled in too many directions already, it’s usually the business owner who bears the brunt and winds up managing IT along with everything else. Working with a trusted managed services provider, one who has the training,  experience, and manpower will free up your time to focus on more important issues, like running your business.

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